Refund policy

Standard Items

  • Returns: You have 14 days from the delivery date to request a return. Items must be unworn, unwashed, with tags attached, and in original packaging.

  • Exchanges: Size or color exchanges are accepted within the same 14-day period, subject to availability.

  • Refunds: Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–7 business days. If the original payment method is no longer available, we will issue the refund as store credit.

  • Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • Sale items: Items purchased at a discounted or sale price are final sale and not eligible for return or exchange.

  • Final sale items: Clearance items and products marked Final Sale on the product page are not eligible for return or exchange.

  • How to start a return: To begin a return or exchange, please contact us directly. Our support team will guide you through the process.

Pre-Sale Items

  • Estimated shipping window: Pre-sale orders ship within 5 to 6 weeks from the date each order is placed.

  • Payment: Customers are charged the full purchase amount at the time of order.

  • Order changes: Size or color changes may be requested within 48 hours of placing the order, subject to availability. After this period, the order is locked for production.

  • Cancellations: Orders may be cancelled for a full refund within 24 hours of purchase. After 24 hours, the order is final and non-cancellable.

  • Delays: We'll notify you by email if the estimated shipping window changes. If a delay extends more than 2 additional weeks past the original estimate, you may request a full refund.

  • Non-delivery: If your order has not shipped within 2 weeks of the final estimated shipping date and you haven't heard from us, you're entitled to a full refund.

  • Combined orders: If your order includes more than one pre-sale item, they will ship together once all items are ready. If your order includes a pre-sale item along with a regular in-stock item, these will ship separately: your in-stock item will ship immediately, and your pre-sale item will ship according to its estimated shipping window.

  • After Delivery: Once a pre-sale item is delivered, the Standard Items 7-day return and exchange policy applies. Items must be unworn, with tags intact, and show no signs of use.